Refunds and cancellations
7 days, no questions
If Lori Plus is not right for you, write to us within 7 days of your payment and we will refund it in full. You don’t need to give a reason. For a gift code, the refund is possible while the code has not been used. Passes bought in the Android app can also be refunded through Google Play’s own refund process.
How to ask
Email privacy@lori.baby from the email you paid with,
or include the mobile number you paid with, and the payment ID from your Razorpay receipt
(it starts with pay_).
When you get the money
We start the refund within 2 working days. Razorpay returns it to the same UPI account, card or bank you paid with, usually within 5 to 7 working days.
After 7 days
A one-time pass has nothing to cancel and never renews. An earlier subscription can be cancelled any time from your UPI app or Razorpay’s email; it stays open until the end of the period you paid for and is not charged again. After the first 7 days we don’t normally refund a period already paid, but if something went wrong, write to us and we will look at it fairly. If we stop offering the paid features, any unused paid time is refunded.
Double payments
If you were charged twice, the extra payment is refunded in full, whenever you tell us.